We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, iDEAL, Bancontact, and other common payment methods at checkout.
As soon as an order is placed, we start processing immediately. If you want to make changes, please contact us as soon as possible. Although we cannot guarantee changes, we do our utmost to assist you.
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Payment errors can occur due to incorrect data, insufficient balance, or security settings. Try another payment method or contact your bank for assistance.
Yes, all payments are processed through encrypted and secure platforms. We do not store your payment data.
Yes, you can enter your discount code or gift voucher during checkout. If you experience any problems, please feel free to contact us.
Yes, we always offer free shipping – there is no minimum order amount.
We currently ship to the Netherlands and Belgium. We are working to expand to more countries soon – stay tuned!
The total estimated delivery time is 5–7 working days.
In the Netherlands, we use reliable delivery services such as PostNL and DHL.
If your order has not yet been shipped, we may be able to change the address. Please contact us as soon as possible.
Yes! As soon as your order has been shipped, you will receive a track & trace number by email so you can follow your package.
If your order is delayed or has not arrived within the estimated time, please contact our support team via support@elsashape.nl We are happy to assist you further.
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order.
Simply contact our customer service with your order number and the items you want to return. We will guide you step by step through the process.
Yes, exchanges are possible if the item is in stock. Contact us to check availability and arrange the exchange.
Return costs are at your own expense, unless the item is defective or incorrectly delivered.
When we have received and inspected your return, you will be notified and we will also let you know if the return has been approved. Upon approval, you will be automatically refunded within ten working days via the original payment method. Please note that it may take some time for the bank or credit card company to process and deposit the refund.
Contact us at support@elsashape.nl if it has been more than 15 working days since we approved your return.
Please contact us directly and attach photos. We will ensure it is resolved quickly.
Refunds are made to the original payment method used at checkout
Return requests after 30 days are not accepted, but feel free to contact us – we do our utmost to help you.
