Last updated: 16-10-2025
Thank you for your purchase at Elsashape. Our return and refund policy is designed to ensure a clear and hassle-free process. Please read below the terms regarding eligibility, procedures, and timelines for returns, refunds, and exchanges.
For questions about returns and refunds, you can contact us via one of the methods below:
Email: support@elsashape.nl
Phone: +31653451038
Address: Motketel 10, 7031 LB Wehl, Gelderland, Netherlands
We have a 30-day return policy. This means you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us via support@elsashape.nl. Please note: returns must be sent to the following address:
Elsashape
Company name: Liu Changxing
Address: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town
Postal code: 310000
Province: Zhejiang
Country: China
If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.
For questions about returns, you can always contact us via support@elsashape.nl.
Damage and issues
Inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item. Then we can evaluate the problem and resolve it for you.
Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about your specific item.
Items on sale or gift cards unfortunately cannot be returned.
Exchange
The fastest way to get the desired item is to return the item you have and purchase the new item separately once the return is accepted.
Statutory 14-day cooling-off period in the EU
Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving reasons. As above, your item must be in the same condition as you received it, unworn or unused, with labels and in the original packaging. You also need a receipt or proof of purchase.
Refund
When we have received and inspected your return, you will be notified and we will also let you know if the return is approved. Upon approval, you will be automatically refunded within ten working days via the original payment method. Please note that it may take some time for the bank or credit card company to process and deposit the refund.
Contact us via support@elsashape.nl if it has been more than 15 working days since we approved your return.
Contact
For questions or comments about this shipping policy, you can contact us:
Store name: Elsashape
Company name: Scalemakers
Chamber of Commerce number: 96391995
VAT number: NL867591134B01
Email: support@elsashape.nl
Phone: +31653451038
Opening hours: Monday to Friday, 09:00–17:00
