Elsashape Shipping Policy
Last updated: 08-10-2025
Who we are
Elsashape ("we", "us" or "our") manages the website https://elsashape.nl (the “Site”). Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below you will find the details of our shipping policy.
Shipping costs
Free shipping: We offer free shipping on all orders.
Shipping Area
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Delivery Area: We currently deliver within the Netherlands, Belgium, Australia, the United Kingdom, Ireland, Poland, and the United States.
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Future Expansion: We are considering expanding our delivery areas in the future.
Delivery Times
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Delivery Locations: Delivery takes place at the customer's address.
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Order Cut-off Time: Orders placed before 11:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)) are processed the same business day.
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Processing Time: Orders are processed within 0–1 business days (Monday through Friday).
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Transit Time: The estimated transit time for all destinations is 5–6 business days (shipping Monday through Friday).
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Total Delivery Time: The total estimated delivery time is 5–7 business days.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Process
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Courier Services: We use reliable carriers such as DHL and FedEx for all our shipments.
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Tracking Information: After your order has been shipped, you will receive an email with tracking details.
Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order has been lost, please contact us immediately for assistance.
Returns
Return Policy: Please refer to our Return Policy page for detailed instructions on returning products.
Contact
For questions or comments about this shipping policy, you can contact us:
Store name: Elsashape
Company name: Scalemakers
Chamber of Commerce number: 96391995
VAT number: NL867591134B01
Email: support@elsashape.nl
Phone: +31653451038
Opening hours: Monday to Friday, 09:00–17:00
